We try our best to make sure that buyers are 100% satisfied with their orders. We keep record of measurements made on each suit (videos and pictures). If any dress is made with measurements that are not within provided measurements by customer we will offer a free fix. All items in questions will be returned by the customer to shop in Pakistan. Fabric and embroidery changes cannot be made. At Anabella’s Collections, we want you to be delighted every time you shop with us. You can always return items if they are defective or sent incorrect. Please know that you must provide us a written record of the reason for return or exchange within 48 hours of receiving the item. Customized, Oversize, or hazardous items cannot be returned. Items that have been used will not be accepted as returns or exchanges. Items which have any stains, emit, body odours or perfume scents, have any kind of marks, damages or water stains will not be accepted for returns or exchanges. Customer will be responsible for the shipping charges for both sides. Please make sure that you are sending the parcel as a “REFUND”, otherwise Anabella’s Collections will not be responsible for any “Customs”‘ charged on the sent parcel.