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Contact Us:
Email: order@anabellas.com
USA: +1 586-202-0167
CAN: +1 586-430-0173
UK: +44 (0)20 111 0309

Terms and Conditions

Buy With Confidence

When you buy from Anabella’s Collections ,  buy with confidence. Every item we offer is the best possible quality for the price — guaranteed. Every product passes a rigorous inspection process before we deliver it to you.

Further, products are packaged properly for protection. We guarantee all our products to be delivered exactly as they were ordered and free of defects.

Any other circumstances will be handled on a case by case basis. Customer satisfaction is our top priority, so we will always work with you to ensure your satisfaction.

1Measurements and Instructions

It is sole responsibilty of the customer to provide us with the correct measurements and all the stitching instructions for customized orders.

 

2 Delivery time for Outfits

Generally, outfits are available for delivery in the below mentioned times. For more accurate turnaround time info or priority order service please contact customer service.

Casual dresses, Printed/Lawn dresses, Tunics and dresses with light embellishments: 3 to 4 Weeks
Evening/Party Wear, Sarees, Anarkalis and Jilbabs: 4 to 5 Weeks
Special Occassions, Heavily embellished dresses, Heavy Sarees and Heavy Anarkalis: 5 to 6 Weeks
Wedding/Bridal Dresses: 6 to 8 Weeks

Light Jewellery Sets: 3 to 4 Weeks
Normal Jewellery Sets: 4 to 5 Weeks
Diamond Like and Bridal Jewellery Sets: 5 to 6 Weeks

Plain Sherwanis or Sherwanis with light embellishments: 3 to 4 Weeks
Normal Sherwanis: 4 to 5 Weeks
Heavy Sherwanis: 5 to 6 Weeks
Men’s Kurtas and shalwar kameez: 3 to 4 Weeks
Turbans: 2 to 3 weeks

These are the general time frames however we do cater Urgent Orders depending on the work load. Please Contact the customer service regarding to your urgent orders.

3 Express shipping service

We use FedEx and DHL to ship to virtually any address in the world between 2 – 4 working days from the date of dispatch. Generally all orders are dispatched from our warehouse as per time committed to the customer above except when there is a delay from the specific designer. Anabella’s Collections cannot be held responsible for delays that may occur during transit or Customs.

4. Customs/Duties/Taxes

When ordering goods from Anabella’s Collections for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

5. Listing and Descriptions

Anabella’s Collections makes every effort to ensure that the product descriptions and photographs provided on this web site are accurate and life-like. Whilst the reproduction of colours and styles contained on the photographs shown on this website are as accurate as image and photographic processing will allow, Anabella’s Collections cannot accept responsibility for slight variances in colour or style. However, as the actual colours you see will depend on your monitor, VGA card, resolution of your computer, browser used. We cannot guarantee that your monitor’s display of any colour will be accurate.

6. Order Cancellation:

You can cancel an order within 24 hours from the receipt of the payment and no charges will be deducted and you will get a full refund if the order is cancelled within 24 hours from the receipt of payment. If you would like to cancel an order after 24 hours then processing charges and admin charges for refund will apply. If a custom order has already been processed and you wish to cancel it after 24 hours then there might be additional charges which will be calculated and you will be informed of the final charges which will be deducted from your payment.

 

7. Amend Your Orders

Any amendments can be suggested within 24 hours from the receipt of the order.Any amendments to the original order after 24 hours may be subject to additional charges which willbe determined after reviewing the requested changes.


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